If you experience performance issues such as crashes or images failing to load, please try these instructions:
 
1. Clear cache.
  • Go to the Settings app on your device.
  • Scroll down to the menu.
  • Scroll down and select Clear History and Website Data.
  • A pop-up will come up verifying that you want to clear the History and Data. 
  • The button for Clear History and Website Data will turn gray when the cache and cookies have been successfully cleared.
 
2. Check your network connection.
  • WORDEXCERPT pages may not open or start properly when your network connection is unstable. Contact your network service provider if you are unable to connect to your network.
 
3. Delete and reinstall the app.
  • If clearing the cache does not resolve the issue contact us at contact@wordexcerpt.com so we can look into the issue.