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Trust and Safety

Trust and Safety

Cookie Policy
Privacy Notice
Terms of Use
Platform Disclaimer
Prohibited Activity
Can children use WORDEXCERPT?
Getting Started
Getting Started
  • The Beginning
    • Which completed series will be locked?
    • Does reading unlocked chapters require data? (Do data rates apply?)
    • How do I subscribe to my favorite series?
    • Is WORDEXCERPT free?
    • Where can I see a list of job opportunities?
    • Which devices does WORDEXCERPT work on?
    • What Is WORDEXCERPT?
    • Where do I send feedback/suggestions?
  • Accounts and Login
    • I can’t remember my WORDEXCERPT account.
    • How do I reset my password?
    • I can’t log in using my social media account.
    • I haven’t received a password recovery email.
    • Do I have to create an account with my email address?
    • How do I manage my activity?
    • How do I delete my account?
    • Can I change my email address on my current account?
    • I can't create a WORDEXCERPT account
    • I have two accounts under the same email.
    • I can't log in - the page says my email is not registered.
  • Troubleshooting Issues
    • I can’t connect to WORDEXCERPT.
    • Having trouble using the platform or experiencing errors?
  • Monetization Monetization
    • Can I receive a refund for any Coins I've used already?
    • I unlocked the wrong episode.
    • What are Free Coins?
    • How many Coins does it take to unlock an episode after a completed series becomes locked?
    • I want to transfer Coins and unlocked chapters that I purchased to another account.
    • How do I use Coins?
    • Do I need to create an account to use Coins?
    • What are Coins?
    • How do I report Coin purchase payment errors?
    • My Coin balance increased even though I didn’t purchase any Coins.
    • How do I get a refund if there is a problem with an unlocked episode?
    • How old do I have to be to use Coins?
    • How do I purchase Coins?
  • I can’t remember my WORDEXCERPT account.
  • How do I delete my account?
  • Is WORDEXCERPT free?
  • What Is WORDEXCERPT?
Publishing
Publishing
Trust and Safety
Trust and Safety
  • Cookie Policy
  • Privacy Notice
  • Terms of Use
  • Platform Disclaimer
  • Prohibited Activity
  • Can children use WORDEXCERPT?
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