Getting Started

The Beginning

Which completed series will be locked?

Does reading unlocked chapters require data? (Do data rates apply?)

How do I subscribe to my favorite series?

Is WORDEXCERPT free?

Where can I see a list of job opportunities?

Which devices does WORDEXCERPT work on?

What Is WORDEXCERPT?

Where do I send feedback/suggestions?

Accounts and Login

I can’t remember my WORDEXCERPT account.

How do I reset my password?

I can’t log in using my social media account.

I haven’t received a password recovery email.

Do I have to create an account with my email address?

How do I manage my activity?

How do I delete my account?

Can I change my email address on my current account?

I can't create a WORDEXCERPT account

I have two accounts under the same email.

I can't log in - the page says my email is not registered.

Troubleshooting Issues

I can’t connect to WORDEXCERPT.

Having trouble using the platform or experiencing errors?

Monetization

Can I receive a refund for any Coins I've used already?

I unlocked the wrong episode.

What are Free Coins?

How many Coins does it take to unlock an episode after a completed series becomes locked?

I want to transfer Coins and unlocked chapters that I purchased to another account.

How do I use Coins?

Do I need to create an account to use Coins?

What are Coins?

How do I report Coin purchase payment errors?

My Coin balance increased even though I didn’t purchase any Coins.

How do I get a refund if there is a problem with an unlocked episode?

How old do I have to be to use Coins?

How do I purchase Coins?